OneSmell Privacy Policy | Luxury Italian Perfumes UAE
Effective Date: 1 January 2026
Last Updated: 18 March 2026
Business: OneSmell
Website: onesmell.ae
Contact: info@onesmell.ae | WhatsApp +971 58 116 9113
At OneSmell, your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our website or placing an order, you agree to the practices described in this Policy.
1. Who We Are
OneSmell is a UAE-based luxury fragrance brand operating at onesmell.ae. We are the data controller responsible for your personal information collected through this Site.
2. Information We Collect
We collect only the information necessary to process your orders and improve your experience. This includes:
2.1 Information You Provide Directly
- Full name and delivery address
- Phone number and email address
- Payment details (processed securely via Stripe; we never store card data)
- Messages sent to us via WhatsApp, email, or contact forms
2.2 Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on the Site
- Referring website or search query that brought you to us
- Device type (mobile, desktop, tablet)
This data is collected via cookies and analytics tools (see Section 7 on Cookies).
3. How We Use Your Information
We use your personal information solely for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your orders | Contractual necessity |
| Sending order confirmations and delivery updates | Contractual necessity |
| Handling returns, refunds, and customer support | Contractual necessity |
| Improving our website and product offerings | Legitimate interest |
| Sending promotional offers (only with your consent) | Consent |
| Complying with UAE legal and tax obligations | Legal obligation |
We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
4. How We Share Your Information
We share your data only where strictly necessary:
- Delivery Partners: Your name, phone number, and address are shared with our courier partners solely to fulfill your delivery
- Payment Processors: Payment data is handled by Stripe, Apple Pay, and Google Pay — each operating under their own security and privacy standards
- Analytics Providers: Anonymized browsing data may be shared with analytics platforms (e.g. Google Analytics) to help us understand how our Site is used
- Legal Authorities: We may disclose information if required by UAE law, regulation, or a valid government request
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this Policy:
- Order records are retained for a minimum of 5 years to comply with UAE commercial and tax regulations
- Marketing data is retained until you withdraw your consent
- Website analytics data is retained for up to 26 months in anonymized form
When data is no longer needed, it is securely deleted or anonymized.
6. Your Rights
You have the following rights in relation to your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to correct any inaccurate or incomplete information
- Deletion: Request that we delete your data, subject to legal retention requirements
- Opt-Out: Unsubscribe from marketing communications at any time
- Objection: Object to processing based on legitimate interest
To exercise any of these rights, contact us at info@onesmell.ae. We will respond within 14 business days.
7. Cookies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use the following types:
| Cookie Type | Purpose |
|---|---|
| Essential | Required for the Site to function (e.g. shopping cart, session management) |
| Analytics | Helps us understand how visitors use the Site (e.g. Google Analytics) |
| Marketing | Used to show relevant ads on third-party platforms (only with your consent) |
You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect Site functionality.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. All online payments are encrypted using SSL technology. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our Site and products are intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it promptly.
10. Third-Party Links
Our Site may contain links to external websites including our social media pages (Instagram, TikTok, Facebook). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be posted on this page with a revised effective date. We encourage you to review this page periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
Email: info@onesmell.ae
WhatsApp: +971 58 116 9113
Website: onesmell.ae